Table of Contents
Are you 100% happy with our service?
When can you return a product?
How to return a product to us:
What information will you need to give us?
Special procedures for certain products
Your rights under the Australian Consumer Law:
Cheapest Car Parts Australia Pty Ltd – INFO
Are you 100% happy with our service?
There may be times when you need to return your online purchase. Our Returns Policy is designed to assist you in returning your product. We want you to be a happy, returning customer. Keep in mind that the conditions of our Returns Policy are additional to other rights and remedies you may have under Australian consumer law.
When can you return a product?
We offer you a replacement, credit or refund where products have issues including the following:
- When the goods are faulty
- When the goods were wrongly described
- When the goods are different from a sample shown to you; or
- When the goods do not do what they are supposed to do
How to return a product to us:
Contact us to arrange a return by mail. This includes products that carry a manufacturer’s warranty, which may need to be assessed by the manufacturer.
What information will you need to give us?
- Show your receipt
- Try to return the product in the same condition as it was purchased (including manuals, accessories and packaging).
- Provide us with any extra information we may need to process your return.
- All purchases made on a debit/credit card will be credited back to the original card used, so please have your card with you.
Consumer guarantees under the Australian Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels.
Our managers can assist you with further information about the warranty period for the product you return. For online store purchases, we will pay for return freight for any product assessed as having a major failure.
Assessing your return claim
Product Assessment: We may need to conduct an assessment of your product to determine whether a repair, replacement or refund is appropriate. Certain technical products may need to be sent to the manufacturer or their repair agent for assessment.
Contacting the manufacturer
For some product assessments you may have the option to liaise directly with the manufacturer, or their repair agent. Our store team members can provide you with the relevant manufacturer contact details when required.
Products assessed as having a minor fault will be repaired by the manufacturer and returned to you within a reasonable time. We offer a refund or replacement if the product is assessed as having a major failure.
Returning online purchases
By post or courier: Liaise with our Customer Contact Centre on the below contacts:
Email: [email protected]
Phone: 0404 140 477 between the hours of 9:00am and 5:00pm Monday to Friday.
Special procedures for certain products
Repair Notice: The repair of your goods may result in the loss of user-generated data. Please ensure that you have made a copy of any data saved on your goods. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Exclusions
In some cases a refund, replacement, or repair may not be offered if you:
- Substantially modify the product;
- Misuse the product contrary to user instructions or packaging labels; or
- Simply change your mind.
Your rights under the Australian Consumer Law:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Further information
For updates to this Returns Policy please visit the Cheapest Car Parts Australia website. At any time you can discuss our policy with your local Cheapest Car Parts Australia Store Manager.
Dispute Escalation
If you feel that your rights under consumer law or our Returns Policy have not been met, please forward your concerns in writing to:
Product Assurance Officer
Cheapest Car Parts Australia Pty Ltd
5 May Street
Cheltenham, Victoria 3192
AUSTRALIA
Your privacy:
Cheapest Car Parts Australia will only collect, use and disclose your personal information in accordance with the Privacy Principles outlined in the Privacy Act 1988 (Cth). Our Privacy Policy can be located at our Cheapest Car Parts Australia website at /privacy
Cheapest Car Parts Australia Pty Ltd – INFO
5 May Street
Cheltenham, Victoria 3192
AUSTRALIA
ABN 26 155 560 393
